Support center
Find answers to common questions or tell us what went wrong.
How can I save my account and records?
Open Save account in My to set a username and password for an automatic account. Your account, records and benefits are retained. Keep your credentials safe.
How do I sign in on another device?
Use your saved username and password. Account sign-in QR codes expire and must be generated again. An invitation code is for referrals, not for signing in.
What can I do if playback fails or buffers?
Check your connection and retry, or try another episode. If the problem persists, send feedback with the title, episode, device and what happened. Screenshots can help.
Where are my favorites, likes and records?
Open Favorites, Likes, Watch history or Purchases in My. Make sure you are using the same account; records belong to each account separately.
How do I clear the app cache?
Choose Clear cache in the app settings. Images will load again afterwards. Account assets and content records are stored on the server.
How can I send a question or suggestion?
Select Send feedback below, choose a category and describe the problem. You can also add your region, device, network, contact details and images. Do not include passwords or account credentials.
Still need help?
Share the details so we can understand the issue.